If you are unable to attend a course, you must cancel the booking online.

You do this from 'cancel a booking' in My Profile and Bookings. It is not possible to cancel a course by email.

Please cancel your place at least three days before the course is due to take place so that we have the opportunity to offer your place to someone else.

My Profile and Bookings screenshot

  • If you do not cancel the course online you may be charged a cancellation fee. 
  • If you cancel the course within three-days from when the course is due to take place, you may be charged a cancellation fee. 
  • If we need to cancel or change a course we will contact you by email or by phone. If we do cancel a course we will try and place you on the waiting list for the next course.

Further information about our cancellation policy is in our terms and conditions:

Terms and conditions