If you are unable to attend a course, you must cancel the booking online at least 24 hours before the course takes place. You do this from 'cancel a booking' in My Profile and Bookings:

If you do not inform us, you may be charged a cancellation fee of £50. 

If you have a problem on the day and are unable to attend please call 020 7527 3116 and leave a voicemail message to avoid being charged.

It is your responsibility to follow up any courses you have booked to avoid disappointment or incurring charges.

If we need to cancel or change courses we will contact you by email, or if time does not allow this, then by phone.

If we have to cancel a course you will be placed on the waiting list for the next course.