From September 2020, in line with government guidance, there will be a change to how we visit settings to assess referrals. However, we are still running a full triage service and will continue to arrange virtual (Microsoft teams) feedback meetings.
As part of our triage referral process, the summative observation record will substantiate your concerns and the child's level of need but in some cases, we may request a short 10-minute snapshot observation on the day of meeting with the parents in line with GDPR requirements.
The triage process is now an essential function of the Area SENCO Team and should be viewed as the first point of contact when seeking information, guidance, and support in the pre-referral stage.
The triage process encompasses three phases linked to the SEN graduated approach of (Assess, Plan, Do, Review) with a timescale of two weeks per phase. This will ensure a timely triage is conducted for all children before they enter the Area SENCO Team for support.
- Assess: an initial telephone conversation will determine the degree of concern, the process should take no longer than 30 minutes.
- Plan: the link to the online referral form is released alongside the summative observation record, which will need to be completed in-depth and returned
- Do: When a child is accepted on to the Area SENCO Team caseload your link Area SENCO will arrange a visit to your setting to carry out an observation and meet with the child’s parents to support the planning of next steps as part of the Team Around the Child (TAC) this is considered.
The Area SENCO Team “Triage Line” operates on Mondays from 9am to 12 noon and Fridays from 1-4pm during term-time, there is reduced service during the holiday periods. It is a very busy line: please leave a message if you are put through to the answer machine and we will return your call.
Tel: 020 7527 5529