
ICT and Network Management Support is offered by Islington School ICT Support Partnership, a not-for- profit partnership between Islington Council, Elizabeth Garrett Anderson School, St Aloysius College, Beacon High School and Arts & Media School, Islington. The service is run by schools, for schools, with a Management Board including representatives from both the Secondary Partners and supported Primary Schools.
Our aim is to provide comprehensive support for ICT network infrastructure and user devices, drawing on our extensive knowledge of schools’ needs to ensure that the best use is being made of your ICT investment.
Our service includes:
- Comprehensive remote and onsite support for all servers, network infrastructure, workstations, laptops and tablets
- Access to a team of experienced 1st-3rd Line ICT Technical Engineers and School ICT Consultants
- Consultancy support for your ongoing ICT Strategy planning, budgeting and project planning
- Priority support for main classroom teaching computers, whiteboards/touch panels and other critical devices
- Support for Windows and Mac OS X devices
- Support for Android and iOS devices in conjunction with a Mobile Device Management (MDM) solution
- Integration and Management of Google Workspace/ Microsoft 365 & Office 365 cloud platforms
- Installation and maintenance of windows print server
- Support for printers and optional additional print-management server software, such as PaperCut
- Multi-tiered support for network infrastructures, such as switching and routing, links between data cabinets, internet connectivity, awareness of complex cabling scheme and fault diagnosis
- Management, configuration and support for your wireless network
- Installation of replacement workstations after a critical hardware failure
- Management of network accounts, permissions and secure access to shared resources
- Provisioning and configuration of remote access to the school network
Management of your LGfL provided services including:
- Internet connectivity
- USO accounts:
- Staff email accounts including shared mailboxes
- Internet filtering, including proactive e-safety advice
- Monitoring of backups and data exports
- Installation and maintenance of school anti-virus software which provides protection to all windows / macOS based devices
- Fault investigation for AV hardware with escalation to third parties as required
- Replacement of projector lamps where appropriate access equipment is provided
- Replacement of projectors when the use of existing bracket is possible, and appropriate access equipment and assistance is provided
- Troubleshooting for peripheral devices such as visualisers, cameras etc.
- Maintenance and updates as required for a standard agreed list of school software
- Liaison with third-party suppliers to support specialist software or systems where IT assistance is required
- Creation and maintenance of and ICT Asset Register of supported devices
- Procurement support with quotes based on LA negotiated to price passed on to schools with no mark-up
- Strategic advice for ICT budget and project planning
- Online helpdesk system for monitoring of calls with access to key staff available for monitoring calls, logging special requests and access to assets
- Extremely competitive rates for additional requested visits and services
- No fee option for out of SLA additional charges if work is scheduled outside of term time (subject to availability)
How will this service be delivered?
- Priority support for main classroom teaching computers, whiteboards/touch panels and other critical devices
- Extensive proactive monitoring and maintenance of network and critical services (*see list below)
- Comprehensive remote support from our team of skilled first to third-line support engineers
- Access to the pool of engineers for specialist tasks
- A package of support including meetings to assist in developing your ICT Strategy
- Onsite technical support during inspections
- Proactive onsite maintenance visits
- Network deployment of software to multiple computers simultaneously where appropriate tools are provided by the software publisher
- 24/7 call logging via email
- Telephone helpdesk for critical matters (Monday - Friday 8:00am - 4:30pm term time)
- Annual (or more frequent on request) visits from service management to meet with you and review the service
*Included regular proactive remote tasks
- Proactive daily monitoring of remote and local backups, with troubleshooting & fault rectification as necessary
- Monitoring of LGfL USO Auto-Update data export success, with troubleshooting & fault rectification as necessary (including support for resolving data-mismatches)
- Continuous monitoring of server status during helpdesk hours
- Continuous monitoring of LGfL internet connectivity status during helpdesk hours
- Monthly out of hours performance and security windows updates and patches to all servers (overnight / weekend)
- Monthly monitoring of server hard drive health, if issues are found, we immediately communicate with school staff to arrange problem resolution
- Centrally configured security for regular updates for all windows workstations
Important note*
In line with standard industry practices, in order that we are able to deliver this service effectively, we will require that no school staff have administrator passwords for the network or workstations. All tasks requiring this level of access should be passed through as requests to the helpdesk. This will ensure that we are able to keep control of network configuration and effectively troubleshoot issues.
What added value does this service offer?
- Local, flexible responsive service run by schools, for schools and tailored specifically for the needs of Islington Schools.
- Flexible service with comprehensive remote support and onsite visits as required based on your needs. No more waiting for a set weekly visit to have an urgent issue attended to.
- Procurement support – giving you access to the best pricing for ICT purchases, with no markups.
- Proactive management and monitoring of your network infrastructure.
- Primary Schools buying our services will have the opportunity to join the ICT Partnership Board to help shape the service.
Purchase this service
Islington settings
Islington settings can view and download a detailed pricing and order form for 2023-24
All other settings
All other settings, including schools from other boroughs can make an enquiry about any service by contacting our School Contracts team: Email School Contracts