Skip to main content
IslingtonCS Training and Services Hub
  • Training
  • Schools
  • Early Years
  • PIP
  • About Us
Login / Register
IslingtonCS Training and Services Hub
Login / Register
  • Training
      • Home
      s
  • Schools
      • Home
      • Schools' Bulletin
      • Pupil Services
      • School Services
      • School Improvement Service
      • Health and wellbeing
      • School Leaders
      • Social Care
  • Early Years
      • Home
      • Bright Start News
      • Teaching and Learning
      • EY Safeguarding
      • EY SEND
      • Childminding Hub
      • Early Years Funding
      • What We Offer
      • Blog
  • PIP
      • Home
      • PIP Bulletin
      • Returning Home
      • Local Offer
  • About Us
      • Home
      • Our Services
      • Teach in Islington
      • Help and support
  • Pricing for Islington Schools 2023-24
  • Health and wellbeing on-line shop
  • Asset Management
  • Appropriate Body Islington Service (ABIS)
  • Cardfields
  • Online Safety & Primary Computing for Whole School Community
  • Corporate Health and Safety Service
  • Data Services
  • Data Protection Officer (DPO) Support Service
  • Early Years and Childcare Service
  • Islington Education Library Service (ELS)
  • Educational Psychology Service (EPS)
  • World Of Work
  • Energy Purchasing and Energy Management
  • Google Workspace for Education Management and Support
  • Governor Services
  • Grounds Maintenance Service
  • Islington Print Service
  • Legal Services
  • MIS Support (Arbor)
  • MIS Support (SIMS)
  • Modern Foreign Language (MFL) - Spanish
  • Music Education Islington
  • PE, School Sport and Physical Activity (PESSPA)
  • School Finance
  • School ICT and Network Management Support
  • School Improvement Service (SIS)
  • Schools HR Service
  • Schools Payroll and Transactional HR Service
  • Teacher Supply and Shared Parental/Maternity Insurance Service
  • Support Staff Insurance Service
  • Tree Service
  • Youth Employment Progression Service

School ICT and Network Management Support

Our Services
Islington ICT Partnership logo

ICT and Network Management Support is offered by Islington School ICT Support Partnership, a not-for- profit partnership between Islington Council, Elizabeth Garrett Anderson School, St Aloysius College, Beacon High School and Arts & Media School, Islington. The service is run by schools, for schools, with a Management Board including representatives from both the Secondary Partners and supported Primary Schools.

Our aim is to provide comprehensive support for ICT network infrastructure and user devices, drawing on our extensive knowledge of schools’ needs to ensure that the best use is being made of your ICT investment.

Our service includes:

  • Comprehensive remote and onsite support for all servers, network infrastructure, workstations, laptops and tablets 
  • Access to a team of experienced 1st-3rd Line ICT Technical Engineers and School ICT Consultants 
  • Consultancy support for your ongoing ICT Strategy planning, budgeting and project planning
  • Priority support for main classroom teaching computers, whiteboards/touch panels and other critical devices 
  • Support for Windows and Mac OS X devices 
  • Support for Android and iOS devices in conjunction with a Mobile Device Management (MDM) solution 
  • Integration and Management of Google Workspace/ Microsoft 365 & Office 365 cloud platforms
  • Installation and maintenance of windows print server 
  • Support for printers and optional additional print-management server software, such as PaperCut 
  • Multi-tiered support for network infrastructures, such as switching and routing, links between data cabinets, internet connectivity, awareness of complex cabling scheme and fault diagnosis 
  • Management, configuration and support for your wireless network 
  • Installation of replacement workstations after a critical hardware failure  
  • Management of network accounts, permissions and secure access to shared resources 
  • Provisioning and configuration of remote access to the school network 

Management of your LGfL provided services including:  

  • Internet connectivity 
  • USO accounts:
    • Staff email accounts including shared mailboxes 
    • Internet filtering, including proactive e-safety advice 
  • Monitoring of backups and data exports 
  • Installation and maintenance of school anti-virus software which provides protection to all windows / macOS based devices 
  • Fault investigation for AV hardware with escalation to third parties as required 
  • Replacement of projector lamps where appropriate access equipment is provided 
  • Replacement of projectors when the use of existing bracket is possible, and appropriate access equipment and assistance is provided 
  • Troubleshooting for peripheral devices such as visualisers, cameras etc.
  • Maintenance and updates as required for a standard agreed list of school software 
  • Liaison with third-party suppliers to support specialist software or systems where IT assistance is required 
  • Creation and maintenance of and ICT Asset Register of supported devices 
  • Procurement support with quotes based on LA negotiated to price passed on to schools with no mark-up 
  • Strategic advice for ICT budget and project planning  
  • Online helpdesk system for monitoring of calls with access to key staff available for monitoring calls, logging special requests and access to assets
  • Extremely competitive rates for additional requested visits and services 
  • No fee option for out of SLA additional charges if work is scheduled outside of term time (subject to availability)

How will this service be delivered?

  • Priority support for main classroom teaching computers, whiteboards/touch panels and other critical devices 
  • Extensive proactive monitoring and maintenance of network and critical services (*see list below) 
  • Comprehensive remote support from our team of skilled first to third-line support engineers 
  • Access to the pool of engineers for specialist tasks 
  • A package of support including meetings to assist in developing your ICT Strategy 
  • Onsite technical support during inspections 
  • Proactive onsite maintenance visits 
  • Network deployment of software to multiple computers simultaneously where appropriate tools are provided by the software publisher 
  • 24/7 call logging via email 
  • Telephone helpdesk for critical matters (Monday - Friday 8:00am - 4:30pm term time) 
  • Annual (or more frequent on request) visits from service management to meet with you and review the service 

*Included regular proactive remote tasks 

  • Proactive daily monitoring of remote and local backups, with troubleshooting & fault rectification as necessary 
  • Monitoring of LGfL USO Auto-Update data export success, with troubleshooting & fault rectification as necessary (including support for resolving data-mismatches) 
  • Continuous monitoring of server status during helpdesk hours 
  • Continuous monitoring of LGfL internet connectivity status during helpdesk hours 
  • Monthly out of hours performance and security windows updates and patches to all servers (overnight / weekend) 
  • Monthly monitoring of server hard drive health, if issues are found, we immediately communicate with school staff to arrange problem resolution 
  • Centrally configured security for regular updates for all windows workstations 

Important note*
 
In line with standard industry practices, in order that we are able to deliver this service effectively, we will require that no school staff have administrator passwords for the network or workstations. All tasks requiring this level of access should be passed through as requests to the helpdesk. This will ensure that we are able to keep control of network configuration and effectively troubleshoot issues. 

What added value does this service offer?

  • Local, flexible responsive service run by schools, for schools and tailored specifically for the needs of Islington Schools.
  • Flexible service with comprehensive remote support and onsite visits as required based on your needs. No more waiting for a set weekly visit to have an urgent issue attended to.
  • Procurement support – giving you access to the best pricing for ICT purchases, with no markups.
  • Proactive management and monitoring of your network infrastructure.
  • Primary Schools buying our services will have the opportunity to join the ICT Partnership Board to help shape the service.

Purchase this service

Islington settings

Islington settings can view and download a detailed pricing and order form for 2023-24

All other settings

All other settings, including schools from other boroughs can make an enquiry about any service by contacting our School Contracts team: Email School Contracts

Islington Council

Privacy Policy
Terms of Use
Contact Us
Accessibility statement

© 2023 London Borough of Islington.
All rights reserved.

Terms and Conditions for London Borough of Islington Learning and Professional Development Events and Resources

IslingtonCS and the London Borough of Islington are committed to providing a high quality professional service and learning environment. Our aim is to provide a positive learning experience and you can expect:

  • Tutors / facilitators who have been selected for their expertise and experience.
  • Course objectives that are clearly stated and met through a variety of training activities to suit a range of learning styles.
  • Training and materials that are informed by research and best practice with reference to appropriate occupational or professional standards where applicable.
  • Mutual accountability during events between delegates, their managers, trainers and Islington Council.
  • Sensitivity to the experience and needs of all participants.
  • Opportunities to give feedback. As part of our commitment for continual evaluation and improvement we may from time to time, observe part/all of an event and will give feedback to the learning provider from any such observations.

Booking

Your applications: It is assumed that line managers have the authority to act on behalf of their employer in authorising applications (where applicable) and complying with these terms and conditions. Where authorisation is not required you must have had the relevant discussion and have obtained the authorisation of your manager and organisation before booking a course. After you have made an application the course organiser will provide you with relevant course information, primarily using IslingtonCS. The delegate and their line manager are both able to logon to IslingtonCS and see the progress of applications.

Fair usage: Where courses are offered on a first come first served basis, we ask that organisations do not bulk book places. We reserve the right to cancel any confirmed places in such circumstances.

Your personal details:

  • It is essential that users maintain their personal details and keep their profile up to date, for example, if you change your email address or employer. We cannot accept responsibility for information that is sent but fails to arrive. Line managers should also inform IslingtonCS when staff leave their organisation.
  • Hand-outs: Delegates are responsible for downloading any course materials and, if applicable, bringing them to the course.

Expectations & Behaviour

Ground rules will normally be established for all delegates at the start of events, including issues of confidentiality and whistleblowing. We are committed to challenging discrimination and negative stereotyping of minority groups. We expect all of our staff and trainers to meet this commitment and provide an inclusive and safe learning environment.

Therefore we will:

  • Challenge behaviour and language that is discriminatory;
  • Avoid discriminatory language and stereotyping. If this is used, it must be justifiable in terms of facilitating learning, and not gratuitous;
  • Promote positive images of traditionally excluded groups;
  • Be open to criticism and learn from this;
  • Make reasonable adjustments to meet special requirements;
  • Involve people who use services in development;
  • Include examples in learning interventions of good practice in supporting people from minority groups;
  • Use positive shortlisting for people who identify as having a disability.

Trainers may act on any issue/practice/situation/concern either about, or raised by, a delegate in a training context. Initially they will try and resolve this with the individual concerned. If this is not possible then the issue will be referred to the course organiser. Any such matters will be dealt with in a timely, factual way with the delegate being informed of the course of action to be taken.

We ask you to:

  • Notify us of any special requirements
  • Challenge behaviour or language that you feel is discriminatory
  • Ensure that all staff are given opportunities to access learning

If delegates have concerns about any issues they experience during the learning event they should discuss this with the trainer in the first instance. If this is not appropriate or unresolved then they should talk to their line manager who will contact the learning and development manager. We welcome feedback as part of monitoring the quality of our learning and development activities.

Attendance charges and payments

Charges: You will be informed of any charge that might apply either at the time of requesting a place via islingtonCS, or separately via email or telephone contact. Course charges may vary dependent on the course provider, the sector you work within or your employer. Any charges that apply will be confirmed to the applicant when the booking is made. Any charges will be issued against a team budget code for internal staff or where invoiced this will be to the organisation or invoice name and address entered on the personal profile.

Delegate cancellation, late arrival and substitution

Delegate cancellation: To avoid a late cancellation charge we ask for three working days' notice (i.e. Monday-Friday) for all cancellations; this gives us enough time to try and reallocate your place on the course.

Late arrival: In order that courses can start promptly, delegates are advised to arrive at least 15 minutes before the advertised course start time. It is at the trainer's discretion to accept late entry. Where late arrival results in delegates being turned away, the non-attendance fee will apply.

Multiple day events: It is essential that you attend all sessions of a course where it takes place over a number of days. Failure to attend the whole course will result in non-attendance charges being applied to each session missed and/or certificates not being issued.

Substitute delegate: In all circumstances, we are happy to try to accommodate an appropriate substitute from your service/organisation, please contact us prior to the event to organise this. We will except last minute substitutions on the day, please ensure the delegate makes the trainer aware on arrival and adds a note to the register indicating who they are replacing. Please bear in mind that the cancellation charges still apply should the substituted delegate fail to attend or arrive late.

Course cancellation

Course cancellation: It is our policy not to postpone or cancel unless:

  • a minimum number of bookings (usually 6) is not received within 5 working days of the start date (please note that this decision is at the discretion of the course organiser)
  • there are unavoidable circumstances, such as a sudden illness of the trainer or adverse weather conditions.

If a course has to be cancelled in either of these circumstances, all candidates will be contacted via email/telephone. It is therefore essential that colleagues registering for a programme of professional development provide relevant contact details.

Non attendance charges

Where training places are funded and attendance is offered free of charge:
Late cancellation or non attendance on the day will incur a standard fee, unless advertised differently, of £50 per session

For courses where attendance is chargeable:
Any non-attendance or late cancellation fees will be collected as above at £50 per session or for the course cost should it be greater. Where payment is required in advance via a debit or credit card, these payments are only refundable if the event is cancelled or not delivered.

Please note: Any applicable fees and charges that are invoiced to your employer will be governed by LBI's debt recovery process.

Course Pre-requisites

Where there is online learning or other preparation that must be completed before for the course: Failure to complete it within the required time may result in your course booking being cancelled and a non-attendance fee being charged.

Evaluation & certification

We ask you to complete an online post-course evaluation. In most circumstances, this will be sent and accessed via IslingtonCS. In order to ensure we provide a quality service we would ask participants to take the time to complete their feedback. In some circumstances we may withhold certificates until an evaluation request has been fully completed.

The trainer may ask you to identify how you are going to apply the learning at the event and some courses may have a more formal assessment .

We may also contact you or your manager to discuss what difference the training has made.

Certificates (excluding those issued by awarding bodies following a formal qualification) will be available online via IslingtonCS. In order to receive a certificate and not be subject to a non-attendance fee it is essential that all delegates complete the whole course and sign the attendance register available at the training event.

We continually review our services and welcome any suggestions for improvement.

Intellectual Rights/Copyright

Any hand-outs or materials provided via the IslingtonCS may be subject to intellectual rights/copyright. As such, materials are provided for personal use only. Should you wish to reproduce or reuse, please contact us to seek the relevant permissions