After you have completed your training and the course register has been marked, you can download any applicable certificate from 'Events Attended' in My Profile and Bookings.

If the course has an online evaluation, you must complete this before the certificate becomes available.

If an evaluation is pending, a link to this will appear below the course name. If you have already completed the evaluation, you will be able to download a copy from here.

If the course doesn't appear in your event history, the register may not yet be marked. Please allow up to 10 working days for course registers to be marked. If 10 days have passed and the course still doesn't appear in your event history, please contact the course organiser using the details in your event confirmation email.

Errors on a certificate

If your name is spelt incorrectly please edit your profile from My Profile and Bookings. Once this is done, return to your event history and download the certificate again. See how to edit your account for more information on editing your profile.

If there are any issues with course expiry date or the course outcomes are not correct, please email us to request this be amended. Please include the course code, name and date to ensure this can be fixed as quickly as possible.

Email us 

My Profile and Bookings

My Profile and Bookings is accessed from the menu in any training channel.

You can go directly to My Profile and Bookings for each training channel by clicking the relevant link below:

Schools

ISCB

Early Years and Childcare

Safeguarding and Family Support