If you are unable to attend a course, you must cancel the booking online at least 24 hours before the course takes place.

You do this from 'cancel a booking' in My Profile and Bookings. It is not possible to cancel a course by email.

If you do not cancel the course online, you may be charged a cancellation fee. 

It is your responsibility to follow up any courses you have booked to avoid disappointment or incurring charges.

If we need to cancel or change courses we will contact you by email, or if time does not allow this, by phone. If we have to cancel a course you will be placed on the waiting list for the next course.