If you are unable to attend a course, you must cancel the booking online.
You do this from 'cancel a booking' in My Profile and Bookings. It is not possible to cancel a course by email.
If you do not cancel the course online, and not more than three-days before the course is due to take place, you may be charged a cancellation fee.
If we need to cancel or change a course we will contact you by email or by phone. If we do cancel a course we will endeavour to place you on the waiting list for the next course.
Further information about our cancellation policy is in our terms and conditions: